Refund Policy

Returns & Refunds Policy

We hope you love your purchase, but if you need to return an item, we’re here to help.

Returns

You have 30 days from the date of purchase to request a return. If more than 30 days have passed, we unfortunately can’t offer a refund or exchange.

To be eligible for a return:

• Your item must be unused and in the same condition as received.

• It must be returned in its original packaging.

• Proof of purchase (receipt or order confirmation) is required.

Please contact us at Contact Us before sending your return.

Refunds

Once we receive and inspect your return, we’ll notify you via email whether your refund has been approved.

• If approved, your refund will be processed to your original payment method.

• Please allow several working days for the refund to appear, depending on your bank or card issuer.

Haven’t received your refund?

• Check your bank account or credit card again.

• Contact your card provider, it may take time for your refund to appear.

• Still unsure? Contact Us and we’ll help.

Exchanges

Defective: We will replace items that are defective or damaged. If you need a replacement for the same item at our cost, Contact Us.

Not Suitable: If you purchase the incorrect item or it is no longer required, we ask that you return this at your cost to the below address and we will issue a full refund less any delivery charge. Feel free to re-order any alternative product needed.

Return your item to:

Avondale Textiles Limited
5 Back Avondale Road,
Morecambe, Lancashire,
LA3 1SW, United Kingdom

(Please include your order number with the returned item)

Shipping

• Customers are responsible for return postage costs unless the item is faulty or incorrect.

• Shipping costs are non refundable.

• If a refund is issued, any return postage costs we’ve covered may be deducted.

For your peace of mind, we recommend using a trackable shipping service or shipping insurance. We can’t guarantee that we’ll receive your return without proof of delivery.